Step 1: Receive Repair EstimateWhether you've been in an accident, or have damage to your vehicle you'd like repaired, we can help. Give us a call at 250-287-7751 or stop by the shop with your vehicle. Here we will do a thorough inspection where every scratch, ding and dent is recorded. With this, we will provide you a complimentary estimate where any accident-related damages are kept separate from non-accident related damages. We will discuss the estimate and repair process with you step-by-step, and work with your insurance companies to obtain necessary approvals before we begin work.
If your repairs are accident-related, you can call in your claim number provided by your insurance company, or bring it with you when we prepare your estimate. We will then give you an estimate of time needed to complete the repairs, as well as have your appointment booked. |
Step 2: Vehicle Drop-OffAfter you receive your estimate, we will book an appointment for repairs to begin. When your appointment day arrives, we are happy to give you a ride somewhere if needed. If you have booked a courtesy car with us, the car will be ready for you. Courtesy cars are provided with a full tank of gas. Each customer is to fill when they are coming to return the courtesy car and pick up their vehicle.
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Step 3: Repair, Paint & PolishAfter your vehicle is evaluated and we have obtained the necessary insurance approvals, we will begin the repair process on your vehicle to bring it to it's pre-accident condition.
Once your vehicle arrives, we will disassemble it and then reevaluate it. If there was more damage than noted from the estimate, a supplement report with any extra work or parts needed will be written and submitted to your insurance provider for approval. We will update you with these changes, as well as a new scheduled completion date. |
Step 4: Pick Up Your Like-New VehicleOnce we’ve completed the repairs for your vehicle, our team will contact you and invite you in for the final inspection and paperwork. If you need a ride to the shop, we are more than happy to pick you up.
Your estimator will review the vehicle and repairs before completing the documentation with you, and handing over the keys. At this time, your estimator will walk you through our written lifetime warranty on your insurance repairs, so you can leave with peace of mind that your repairs were completed to the highest level of quality. If you have had a courtesy car, please fill the vehicle up with fuel on your way in. |